Zeta
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UX designer II
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Jul 2024 - ongoing
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In Alpha
This project is under NDA.
The vision
An agent-centric customer support tool focused solely on minimizing average query handling time, with the aim of becoming the banks' primary center for customer support operations.
To bring modern enterprise interaction patterns and tech to banking platforms and equip agents with all the right tools to be at their most efficient.
In alpha
Defining the vision and approach for this new tool - making it experience-first with a focus on key metrics such as average query handling time, agent training time.
Creating the framework for a highly configurable, white-labelled tool which can accommodate any financial product.
Optimizing for speed & ease of agent use - with simplified & most relevant information, keyboard driven interactions, and a comprehensive command palette.
Visualizing the alpha implementation for a client by contextualizing a limited set of features to their product and support channels.